Privacy Policy

Privacy Policy for eschoolr

Effective Date: 1 July 2025

1. Introduction

Welcome to eschoolr ("the Platform"), a school management system operated by South Safari ("we," "us," or "our"). We are committed to protecting the privacy and security of the personal information of our users, including schools, administrators, teachers, parents, and students.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web platform and associated mobile applications. It is designed to be compliant with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.

Please read this policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide and improve our services. The type of information we collect depends on the user's role (e.g., Administrator, Teacher, Parent, or Student).

a. Information Provided by Schools (Our Clients): When a school or educational institution subscribes to our service, they provide us with information about their institution and its members. This may include:

  • Student Information: Full name, date of birth, grade, class, student ID number, address, and parent/guardian contact details.

  • Parent/Guardian Information: Full name, email address, phone number, and relationship to the student.

  • Teacher & Staff Information: Full name, email address, phone number, and subjects taught.

b. Information You Provide Directly to Us:

  • Account Information: When you create an account, we collect your name, email address, and a password.

  • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

c. Information Collected Automatically:

  • Usage Data: We may collect information about how you access and use the Platform, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.

  • Cookies and Similar Technologies: We use cookies to operate and administer our Platform, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows the Platform to remember information about your visit. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Service: To set up and manage school accounts, and to operate, maintain, and provide the features and functionality of the Platform.

  • To Communicate with You: To send administrative information, service announcements, technical notices, updates, and support messages.

  • For Support and Improvement: To respond to your comments and questions, to provide customer service, and to monitor and analyze usage to improve and enhance our services.

  • For Security and Compliance: To enforce our terms and conditions, to protect our rights and safety and the rights and safety of our users, and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Within the School Community: Information is shared within a school's closed user group as intended by the service. For example, a teacher may view information about the students in their class, and parents may view information related to their own child.

  • Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as hosting, data analysis, and technical support. These third parties are contractually obligated to safeguard your information and use it only for the purposes for which it was disclosed.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.

  • Business Transfers: In the event of a merger, sale, or acquisition of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement a variety of administrative, technical, and physical security measures to protect the security of your personal information. We use industry-standard encryption to protect data in transit and at rest. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain personal information for as long as a school's account is active or as needed to provide the services. We will also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When the information is no longer needed, it will be securely deleted or anonymized.

7. Your Data Protection Rights under POPIA

If you are a resident of South Africa, you have certain data protection rights under the Protection of Personal Information Act (POPIA). These include:

  • The right to be notified that your personal information is being collected.

  • The right to access the personal information we hold about you.

  • The right to request the correction, destruction, or deletion of your personal information.

  • The right to object to the processing of your personal information.

  • The right to object to the processing of personal information for the purposes of direct marketing.

  • The right not to be subject to automated decision-making in certain circumstances.

  • The right to lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact the relevant school administrator or our Information Officer.

8. Children's Privacy

We process information about children at the direction of our school clients. The school is responsible for obtaining any necessary parental consent under applicable law, including POPIA, before collecting a child's personal information through our Platform. If you are a parent or guardian and believe we have collected information from your child without the necessary consent, please contact your child's school or our Information Officer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our designated Information Officer.

Company: South Safari

Platform: eschoolr

Information Officer: M. Moyo

Email: contact@mrmoyo.com